Return Policy

1. Satisfaction Guarantee

We stand behind the quality of our courses and are confident that you will find them valuable. To demonstrate our commitment to your satisfaction, we offer a 14-day money-back guarantee for most of our courses.

If you are not satisfied with your course purchase, you may request a refund within 14 days of enrollment, provided you have completed less than 25% of the course content. This allows you to explore the course materials and ensure they meet your needs before fully committing.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The refund request is made within 14 days of the original purchase date.
• You have completed less than 25% of the course content (as determined by our learning management system).
• You have not downloaded a substantial portion of the downloadable resources.
• You have not received a certificate of completion for the course.

Ineligible for Refunds

The following purchases are not eligible for refunds:

• Course bundles or packages after 14 days of purchase.
• Courses where you have completed more than 25% of the content.
• One-on-one mentoring or consultation sessions that have already been scheduled or completed.
• Subscription-based access after 14 days of the initial subscription date.
• Special promotional offers that were explicitly marked as non-refundable.

3. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at refunds@ghipoxdhex.world with the subject line "Refund Request".
2. Include your full name, email address associated with your account, the course title, and the reason for the refund request.
3. Our team will review your request and check your eligibility for a refund based on the criteria mentioned above.
4. If your refund request is approved, the amount will be credited back to the original payment method used for the purchase.

Please note that refunds typically take 5-7 business days to process and appear on your account, depending on your payment provider.

4. Partial Refunds

In certain circumstances, we may offer partial refunds if:

• You have completed between 25% and 50% of the course but are experiencing significant issues with the course content or delivery.
• Technical issues on our platform have substantially impacted your learning experience, and we have been unable to resolve these issues within a reasonable timeframe.
• The course content significantly differs from the description provided at the time of purchase.

Partial refund amounts are determined on a case-by-case basis, taking into account the proportion of the course that has been accessed and the specific circumstances of the request.

5. Cancellation Policy

Course Enrollment Cancellation

You may cancel your enrollment in any course within 14 days of purchase for a full refund, provided you meet the eligibility criteria outlined above.

Subscription Cancellation

For subscription-based services:

• You can cancel your subscription at any time through your account settings or by contacting our support team.
• Cancellation will take effect at the end of your current billing cycle.
• No partial refunds are provided for unused portions of your current billing period after the first 14 days.
• After cancellation, you will maintain access to the subscription content until the end of your billing period.

Scheduled Session Cancellation

For scheduled one-on-one mentoring or consultation sessions:

• Cancellations made more than 48 hours before the scheduled session time will receive a full refund or the option to reschedule.
• Cancellations made between 24-48 hours before the scheduled session time will receive a 50% refund or the option to reschedule with a 25% rescheduling fee.
• Cancellations made less than 24 hours before the scheduled session time are not eligible for a refund.
• If you miss a scheduled session without notice, you are not eligible for a refund or rescheduling.

6. Payment Plan Cancellation

If you have enrolled in a course using our payment plan option:

• You may cancel within 14 days of your initial payment for a full refund of the amount paid, provided you meet the eligibility criteria.
• After 14 days, if you wish to cancel your payment plan, you will still be responsible for the full course price as agreed upon in the payment plan terms.
• We may, at our discretion, allow you to pay the remaining balance in full rather than continuing with the scheduled payments.
• Failure to make scheduled payments may result in the loss of access to course materials and could impact your ability to enroll in future courses.

7. Course Updates and Changes

We are committed to continuously improving our courses and keeping the content up to date. As such, we may make changes to course content, structure, or delivery methods over time. These updates and improvements do not qualify for refunds if the core subject matter and learning objectives of the course remain consistent with what was advertised at the time of purchase.

If we make substantial changes to a course that significantly alter the scope or subject matter from what was originally advertised, we will notify enrolled students and may offer the option to continue with the updated course or receive a prorated refund.

8. Technical Issues

If you experience technical difficulties that substantially impact your ability to access or complete a course:

1. Contact our technical support team immediately at support@ghipoxdhex.world.
2. Provide detailed information about the issue, including screenshots or error messages if possible.
3. Our team will work with you to resolve the problem within a reasonable timeframe.

If we are unable to resolve persistent technical issues that substantially impact your learning experience, we may offer a full or partial refund, regardless of the 14-day window, at our discretion.

9. Course Removal or Discontinuation

In the rare event that we need to remove or discontinue a course in which you are enrolled:

• If the course is removed within 90 days of your purchase, you will receive a full refund.
• If the course is removed after 90 days of your purchase, you will receive a prorated refund based on the portion of the course you have completed.
• Whenever possible, we will offer the option to transfer your enrollment to a similar course as an alternative to a refund.

10. Exceptions

We understand that exceptional circumstances can occur. If you are unable to complete a course due to serious and unexpected circumstances beyond your control (such as a significant medical issue, natural disaster, or family emergency), please contact our support team with relevant documentation. We will review such cases individually and may make exceptions to our standard refund policy at our discretion.

11. Abuse of Refund Policy

We reserve the right to refuse refunds to individuals who we believe are abusing our refund policy, such as requesting multiple refunds over time or downloading course materials and then requesting refunds. Such behavior may result in the termination of your account and denial of future enrollments.

12. Changes to This Policy

We may update our Return Policy from time to time. Any changes will be posted on this page with an updated revision date. Please check back frequently to stay informed about our refund and cancellation policies.

The terms that apply to your refund or cancellation are those that were in effect at the time of your purchase.

13. Contact Us

If you have any questions about our Return Policy, please contact us at:

• Email: refunds@ghipoxdhex.world
• Phone: +44 207 7202 581
• Address: LHLG02, Lincoln House, Kennington Park KP, London SW9 6DE, United Kingdom